Shipping Policy

Global Shipping Policy
We're thrilled to offer worldwide shipping to most countries, utilizing the swiftest and most secure delivery methods at our disposal.

Shipping & Handling Charges:
Starting from just $4.95 (or even lower with promotional discounts), our fees ensure your order reaches you promptly and securely.

Order Processing Time:
Your orders are processed swiftly, typically within 24 hours. However, please note that during peak periods such as holidays or special launches, processing times may vary.

Tracking Your Shipment:
To keep tabs on your order's journey, follow these simple steps:

  • Copy your order number, tracking number, or email address.
  • Visit: https://soothrelieve.com/tracking/
  • Paste the relevant information into the designated field and click "track order."
  • Voila! You can now monitor your order's status effortlessly.

Estimated Delivery Times (Standard Shipping) in Business Days:

  • Australia: 12-15 days
  • Africa: 12-15 days
  • Canada: 12-15 days
  • Europe: 12-18 days
  • Japan: 6-8 days
  • New Zealand: 10-12 days
  • South America: 12-18 days
  • South Korea: 10-12 days
  • United Kingdom: 10-12 days
  • United States: 2-5 days*

*Delivery times may vary for Alaska, Hawaii, and remote areas.

Please note that we cannot be held responsible for shipping delays caused by customs, natural events, carrier transfers, or transportation strikes. Additionally, any customs fees or charges incurred are the responsibility of the customer.

Damaged or Lost Items:
If your order arrives damaged, please fill in a Request form here for a free replacement. Kindly provide pictures of the damaged item or packaging along with your order number for swift assistance.

In the event of a lost item, please complete the Request form here to aid us in locating your order efficiently.

International Shipping & Return Policy:
For international orders (such as Canada and UK), please be aware that customs fees may apply when receiving shipments. These fees are determined by your country's customs regulations and are not within our control. It's important to familiarize yourself with your local customs policies to understand any potential charges that may be associated with your order.

Additionally, if you refuse to accept your package at customs due to high customs fees, we won't be able to refund you for that order or reship the order via another carrier. In this case, the package will be abandoned at customs.

If you wish to receive a refund on your order, please note that you are responsible for paying the customs fee to ship the package back to us. Once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge. We want to ensure clarity and transparency regarding customs fees and their implications for your orders.

COVID-19 Notice:
Please be aware that the ongoing pandemic has impacted logistics networks, potentially leading to delays in delivery times. We appreciate your understanding and patience during these challenging times.

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